General JiMi FAQ
When can we register?
Do you have specific dates for your orders?
We have set some dates for future orders. You can check them out Here
The mailing list people get notified slightly earlier than the general public. You can sign up HERE.
When do I Pay? When do I send in my image files?
For payment, you have 24 hours after our confirmation email.
For image files, please check the given due date.
Up till when can I request a refund?
Starting January 2015, you have up till 24 hours after paying to request a refund.
What do you mean by group order? Why do we do group orders?
Most of our print products are done with offset printers. They print a lot of copies and also a lot of different designs on one big sheet of paper. Normally, the printers require artists to print a huge number of designs to even consider printing. This is why we organize group orders so that artists can print with industrial printers.
What are your prices?
How long does shipping take?
How many copies do I get?
What are the specs?
How should I format my images?
Can I get a photoShop template?
When are due dates?
How do I get a refund?
Check the product’s information pages:
Do you ship outside of the US?
Yes, we ship internationally.
Do I get tracking?
This depends on your order. If your order weighs over 2kg, yes. If it is under that no. Orders with tracking tend to get to you earlier (in around 2 weeks), while lighter orders usually take around 2-4 weeks depending on where you live.
If you wish to upgrade your package to have tracking, or to have Express Shipping (3-5 days) please email us and we will work things out.
I want to save on shipping. Can my friends and I do a group order?
Yes. Just make sure you have permission, and have only one person send payment and art. File names must match this representative’s name, not individual artists. We also only send products to one address, so you are responsible for distribution afterwards.
Can you do custom orders?
Yes! E-mail us with your specs:
Number of Designs
Number of Copies
Any additional notes/extras
Bookmarks: full color, matte on both sides
Need these by next year summer (~July)
Ship to USA
Making a tarot deck, so do you makes boxes too?
Can I get a quote for that?
Can I suggest a product for you to make?
We’re always looking for new items to produce! Contact us with details, and we’ll see what we can find!
I’m making a project at kickStarter/indieGoGo.
Can you do fulfillment?
As of March 2016 to the rest of the year, our hands are too full to help with fulfillment. Sorry~
Can you print the sparkle paper in different dimensions?
Yes, they can be as large as A0 (84 x 118 cm, or 33 x 47 in). E-mail us with your specs!
Can I make less than 200 copies for the paper products?
Can I make less than the minimum copies for other products?
Yes, but the price will be almost the same.
What are bleed lines?
Your image should extend 2mm* past the actual size of the product. The printers then trim this excess off, so that the art goes all the way to the edge.
Important details, such as key details of your art or text, should be further inwards.
If you’re still unsure, Google “bleed lines.”
You'll be at the same convention as I am!
Can I pick up my products from you?
NO, sorry. We have our own merchandise to deal with.
Can you tell us about yourselves?
We’re two artists that print things for other artists in South Korea.
Where is your mailing list?